When logging in to your Marketing Automation Enterprise (MA Enterprise) account, you'll be prompted to authenticate your browser any time your IP address changes. Common reasons this may happen are working remotely when you typically work in an office or accessing the Internet via public Wi-Fi.
When this occurs, and you see the screen above:
- Click the Send Activation Code button to have the system send an email containing a code to your account email address. This typically takes 1—2 minutes.
NOTE: Automated messages often get categorized as spam, so be sure to check your inbox Spam/Junk folder. If it hasn't arrived within 15 minutes, contact firstname.lastname@example.org.
- Access the email inbox associated to your MA Enterprise account and open the activation code message.
- Highlight the code and press Ctrl + C (or Cmd + C on a Mac) to copy it.
- Back on the MA Enterprise screen, click the Enter Activation Code field and press Ctrl + V (or Cmd + V on a Mac) to paste the code.
- Click Verify My Code.