In this article...
This article presents an overview of the Higher Logic Thrive Community (Thrive Community) Admin-configuration areas of your site. It also provides instructions on how to:
- use the search and filter features to speed up your work,
- add and remove columns to customize what displays on a list page,
- multi-select database records to perform actions in "bulk", and
- access different lists from a main list page.
NOTE: This interface is available only to Super Admins.
Access the Admin interface
- In the Admin Toolbar, click Admin.
The Admin interface opens at the Admin Dashboard.
Admin Dashboard
The Admin Dashboard (the "Dashboard") displays charts that provide at-a-glance metrics to understand community engagement over time. You can select which charts to display and even pin your favorite ones to the top of the Dashboard for quick access to the data you need.
TIP: The Dashboard is customizable per individual Admin.
See Admin Dashboard to learn more.
Navigation
Use the Navigation panel to navigate the interface. It provides a streamlined and intuitive user experience.
TIP: If your organization also has either Higher Logic Thrive Marketing Professional or Higher Logic Thrive Marketing Enterprise, each product is represented by a tab at the top of the panel.
| Navigation Panel | Features |
|---|---|
The orientation is vertical, rather than horizontal, for mobile optimization.
You can search by menu terms to filter the navigation panel.
Items with a < have sub-sections, as shown. A black border indicates which area you are in. Blue shading indicates which page of that area is loaded. |
List pages
Many Admin pages have a list structure. These list pages make it easy to find and manage your content.
Let's take a look at some of the features available on these list page.
Columns
List pages have multiple columns, not all of which automatically display. The number of columns and the column headers depend on the data in the list.
- Click a column header to sort the list (A–Z) on that column; click again to reverse the sort order (Z–A).
- Click the columns count below the list (e.g., 6 columns out of 11) to display the full listing of columns for the current list.
- Check/uncheck the boxes to show/hide columns.
Search
The search feature queries columns that have been indexed so that results are presented quickly. The searchable columns are the text fields on the current list, and which columns are searchable can change from one list page to another.
- Click the magnifying glass icon to open the search field.
The list automatically updates with each typed character and displays all records (visible and hidden) that contain a match.
- Click the X to clear the search field to restore the original list.
Filter
Many list pages feature a filter, enabling multiple fields to be combined using an "AND" operator for a more focused search.
Multi-select
Many list pages support multi-selection. In these lists, you can perform bulk actions for efficient multi-item management.
Select multiple contacts
The key used to multi-select rows is device-dependent.
- To select multiple, non-sequential rows: click a row, press and hold the Ctrl (PC) or command (Mac) key, and then select each of the other rows you want to manage.
- To select multiple, sequential rows: click a row, press and hold the Shift (PC and Mac) key, and then click the last row in the sequence that you want to capture.
TIP: After multi-selecting but BEFORE acting on the selected contacts, you can add and deselect contacts via the check boxes to their left.
Multi-list pages
On many list pages, there is a down arrow to the right of the page title. This indicates that there are other lists with related content. For example, the Users List page defaults to the list of your Enabled users. Click the dropdown to access lists of Deactivated, Pending Approval, and Rejected users.
Preview Panel
A Preview Panel is available on many list pages. Upon clicking an item in the list, the panel opens and provides an at-a-glance view of key data and metrics.
- Dots under a field value indicate that the data can be edited.
Resource Center
Click the in the upper-right corner to open Resource Center where you can:
- watch task-based instructional videos,
- access HUG activities,
- jump to knowledge base articles, and
- stay up to date on product changes.
See Resource Center and In-App Help to learn more.
In-app Help
Click the in the upper-right corner to open In-app Help which has:
- "how-to" content that is specific to the current page so that you can get help without leaving the page and
- links to relevant knowledge base articles if you want to learn more.
See Resource Center and In-App Help to learn more.
Users List
The Users List page enables Admins to manage user contact information and permissions.
WARNING: If your site is integrated with a CRM/AMS, do not create or edit user records on this page. The records of your site members are managed in your CRM/AMS database, which is the authoritative records database for your account. Additions and user-record edits must be performed in your CRM/AMS database only.
Communities List
The Communities List page is a one-stop shop to view and manage each of the communities across your site. From here, you can:
- View high-level details about each community, like its View and Join permissions, moderation setting, and available features (e.g., discussions, blogs, etc.).
- Update a community's View/Join permissions and moderation setting (select a community to expand the Preview Panel).
- Select a community followed by View to navigate to that community's Home page or Edit to jump to its Settings page where you can manage all of its details and settings.
NOTE: Accounts that have licensed nested communities and/or microsites can view their community "families" on this page.
Support options
The Navigation panel has a Support item with several options that simplify accessing some of our help and support resources. Click:
- Support Center to manage your tickets and to create a case.
- Community to visit our Higher Logic User Group (HUG) community.
- Contact Us to open a knowledge base article with product-specific email addresses.
- Privacy Policy to view Higher Logic's policies on the collection and use of personal data.
TIP: All of these links open the page in a new browser tab so that you retain your page in the Admin interface.