- Review the MemberSuite Integration Overview to answer general questions about the integration - more detailed information can be found in the Integration Guide.
- The MemberSuite integration with Communications Enterprise will require a Systems Administration user.
- A MemberSuite API Access Key
- A MemberSuite API Secret Access Key
- A MemberSuite Association ID
- The integration allows for you to connect your MemberSuite integration with multiple Communications Enterprise accounts.
- Ensure that your Communications Enterprise product is licensed for an integration - you can do this by confirming with your Implementation Project Manager or creating a case via support.higherlogic.com.
Getting started
- Create the Real Magnet Activity Types and Statuses
- Supply the following credentials to your implementation Project Manager or Support Representative:
- A MemberSuite API Access Key
- A MemberSuite API Secret Access Key
- A MemberSuite Association ID
Post-configuration
After the integration is completed:
- Review the integration documentation and learning materials.
- Create an upload job - in general, this upload job can be a master sync. The details for this Saved Search could be one of your largest from MemberSuite or it could be a new report that looks for anyone with an email address.
- Enable tracking - initially the tracking information will sync for the last two weeks. We recommend that you select every tracking activity - this can be disabled at a later point.
Advanced testing
If you would like to complete additional testing, notify the Implementation Project Manager or the Support Representative assisting and they can provide options.
Frequently Asked Questions
| Question | Answer |
|---|---|
| Why are there multiple opens or link clicks in my recipient’s activity history? | Communications Enterprise reports back gross opens and clicks. |
| Why is there no tracking data updating in MemberSuite? |
Did you select tracking data? Log in to Communications Enterprise and walk through the steps below:
|
| Why is this individual record missing tracking information? | Ensure that individual is assigned an ID. If the individual was uploaded outside of the Real Magnet Scheduler, you must ensure they also has their ID mapped to the Custom Member ID. This is how the MemberSuite platform identifies that individual in its database. If an individual is missing this information, no tracking information will push back for that recipient to MemberSuite. |
| Why am I getting the message: "This upload job has one or more groups to which you do not have access."? | Do you have access to the group? If your account is Enterprise, you will need to ensure that you have access to the group the Upload Job is connected to, or ensure that the group has not been archived. |
| What happens if the tracking data portion is canceled mid-stream? | Communications Enterprise logs the failure and re-attempts to send the data through to MemberSuite. |
| What happens if I am using Internet Explorer? |
Due to Internet Explorer's security configurations, as part Real Magnet's compatibility steps, we recommend clients complete the following:
|