Before you begin
- Review MemberSuite Integration Overview for general information. More detailed information can be found in the Integration Guide.
- The MemberSuite integration with Higher Logic Thrive Marketing Enterprise (Thrive Marketing Enterprise) requires a Systems Administration user.
- A MemberSuite API Access Key
- A MemberSuite API Secret Access Key
- A MemberSuite Association ID
- The integration allows you to connect your MemberSuite environment with multiple Thrive Marketing Enterprise accounts.
- Ensure that your Thrive Marketing Enterprise account is licensed for an integration. You can confirm this with your Higher Logic Implementation Project Manager or by creating a case with Higher Logic Support.
Getting started
- Create the Thrive Marketing Enterprise Activity Types and Statuses.
- Supply the following credentials to your Implementation Project Manager or Support representative.
- A MemberSuite API Access Key
- A MemberSuite API Secret Access Key
- A MemberSuite Association ID
Post configuration
After the integration is completed:
- Review the integration documentation.
- Create an upload job.
This upload job can be a master sync. The details for this Saved Search could be one of your largest from MemberSuite or it could be a new report that looks for anyone with an email address. - Enable tracking.
Initially, the tracking information will sync for the last two weeks. We recommend that you select all tracking activities; this can be disabled later.
Advanced testing
If you would like to complete additional testing, notify your Implementation Project Manager or create a case.
Frequently asked questions
| Question | Answer |
|---|---|
| Why are there multiple opens or link clicks in my recipient's activity history? | Thrive Marketing Enterprise reports the gross number of opens and clicks. Every time a recipient opens a message or clicks a link, the action is recorded and tracked. |
| Why is there no tracking data updating in MemberSuite? |
Did you select tracking data? Log in to Thrive Marketing Enterprise and:
|
| Why is this individual record missing tracking information? | Ensure that individual is assigned an ID. If the individual was uploaded outside of the Real Magnet Scheduler, you must ensure they also has their ID mapped to the Custom Member ID. This is how the MemberSuite platform identifies that individual in its database. If an individual is missing this information, no tracking information will push back for that recipient to MemberSuite. |
| Why am I getting the message: "This upload job has one or more groups to which you do not have access."? | Do you have access to the group? If your account is Enterprise, you will need to ensure that you have access to the group the Upload Job is connected to, or ensure that the group has not been archived. |
| What happens if the tracking data portion is canceled mid-stream? | Thrive Marketing Enterprise logs the failure and re-attempts to send the data through to MemberSuite. |
| What happens if I am using Internet Explorer? |
Due to Internet Explorer's security configurations, as part Thrive Marketing Enterprise's compatibility steps, we recommend:
|