The Higher Logic Strategic Services Team is committed to helping you set and exceed your engagement goals via your Higher Logic Thrive Community and the Higher Logic Thrive Marketing Professional or Higher Logic Thrive Marketing Enterprise products.

This article provides information about contacting and working with the Strategic Services Team, as well as some Helpful resources.

Availability

• The Strategic Services Team is available Monday–Friday during Higher Logic's regular business hours, 8:30am–5:00pm at the location where the Services are performed.
• The Strategic Services Team is not available on Higher Logic U.S. observed holidays.

Response times

• Your designated Strategic Services consultant will respond to your email inquiries within one (1) business day.
• When you are managing a customer's community inbox and you submit an email inquiry, your designated Strategic Services consultant/community manager will respond within three (3) business days.

Meeting requests

• When you are scheduling a meeting with Higher Logic, we request a minimum notice of two (2) business days.

Helpful resources

• The first place you should check for product help is our Support Center knowledge base.
• Our Higher Logic Users Group (HUG) is also a great resource. Use the comprehensive search to view community Discussions or post a question to tap to the wealth of knowledge of your peers (our staff and other community users).
• For technical support, we encourage you to create a case clearly describing the issue.

Interested in partnering with Strategic Services to grow your engagement? Learn more on our Strategic Services info page.