This article details a current Known Issue. When the issue is resolved, the article will be archived.
TIP: See Known Issue Descriptions & Targets for Resolution for information about how Higher Logic classifies issues and the associated target-resolution times.
Higher Logic Thrive Marketing Professional is stuck loading or errors out when attempting to complete one of the following tasks for a Target Group:
- View the Overview/Count of a Target Group
- Click Info from the menu
- Pull list of contacts for the group
This issue typically occurs when:
- Target Groups have numerous contacts
- or compound groups have a large number of Target Groups associated to them.
Contact firstname.lastname@example.org and we will work with our Engineering team to pull the data for you. When submitting your request, provide the Target Group name(s).
- Severity: Moderate
- Resolution: No target timeline.
- Reference ID: 5168