This article captures some of the more common unexpected situations that might arise when using a Landing Page, and offers suggested remedies.
If you experience an issue with a Landing Page, check this page to see if your issue is listed. If so, try the suggested remedy, and follow the links for additional information.
- If you are unable to resolve the issue, feel free to create a case.
| Issue | Probable Cause | Remedy |
|---|---|---|
| My Landing Page Report is not showing every submission since it was activated. | The Landing Page Report defaults to displaying data from the past 30 days. | In the title bar of the page, you can modify the date range to include more data. See Landing Page Reports. Also, you can go to Subscribers > Target Groups and select the Landing Pages folder to view all people who visited the form, submitted the form, and visited but did not submit the form. See Landing Pages Target Groups. |
| I am receiving incomplete submissions from my subscribers when they submit my Landing Page. | Your Landing Page might have fields that you require but which have not been set as Required. | Edit the Landing Page and click the blue gear icon to access the Properties for these fields. Set the fields as Required and save the changes. (Required fields are denoted with a red asterisk on a Landing Page.) See Landing Pages Tabs. |
| The Unsubscribe checkbox is hidden on my Landing Page. | The Landing Page URL is being accessed directly in a web browser, not through a hyperlink in a published or test message. | When anyone navigates directly (via a browser) to a Landing Page that has an Unsubscribe checkbox, the "unsubscribe from all mailings" option becomes hidden because the subscriber is considered unknown (no associated email address). To resolve this: 1. Enable the Auto-fill option on the Process tab of your Landing Page. 2. Hyperlink the Landing Page in your template using the Form Landing Page hyperlink option. 3. Tell subscribers that they must access the Landing Page from one of your messages to see the Unsubscribe checkbox. See Landing Pages Items. |
| Troubleshoot Landing Pages in integrations | ||
| A subscriber is not seeing the remote interests (checkboxes) on my IPM Landing Page. | The subscriber has a record in your account Thrive Marketing Professional only; there's no record in your AMS. | Check your AMS for the subscriber record. If there's no record, add the subscriber to enable IPM via a Landing Page. Also, ensure that the Auto-fill option is enabled on the Process tab of your Landing Page (this feature is designed for profile management). |
| The connection to your AMS is down. | Review the Bridge Connection article that is specific to your integration. | |
| A remote interest has been removed from my IPM Landing Page. | The remote interest was unchecked on the Subscribers > Profile Fields page. | Navigate to Subscribers > Profile Fields and verify that the interest is checked. If a remote interest gets unchecked on this page, it is removed from all Landing Pages on which it has been included. |