If your site is down and inaccessible, the issue could be on our end or elsewhere. Therefore, start with the simplest checks.
- Check that your internal internet connection is working.
- Check whether others, within and outside your organization, can access the site.
- Check status.higherlogic.com to see if there is a system wide outage
If your internet connection is working but you still cannot access the site:
- Create a new case for "Site Down" at support.higherlogic.com
One of our Customer Support, Development, or Executive Team members will contact you as soon as possible.