Higher Logic is committed to making sure that you get the help you need, when you need it. To meet this goal, you have a few options if you experience an issue and need help resolving it.
Create a case
First, we encourage you to create a case with our Customer Support team. This initiates the "issue tracking" process and it simplifies your self-service for following the progress of this and other issues you've reported.
How to Create a Case in Support Center details the ticket-creating process, as well as the information that you have to provide when you create a support ticket.
US-based phone support
You can call our US-based Support Center at +1 202-360-4402.
- Press 2 for Support Center.
Product-specific email addresses
- Higher Logic Thrive Community: support@higherlogic.com
- Higher Logic Thrive Marketing Enterprise: RealMagnetSupport@higherlogic.com
- Higher Logic Thrive Marketing Professional: InformzSupport@higherlogic.com
A member of our Customer Support Team will be happy to assist you.
Integration customers support
If you are a Higher Logic customer who is having an issue with, or have questions about, your AMS/CRM integration with your Higher Logic product, you can send a message to us at:
A member of our Integrations Support Team will be happy to assist you.
Integration partners support
If you are an integration partner with Higher Logic with integration-related questions or a customer who wants to ensure that Higher Logic and your AMS/CRM are communicating directly about an issue you're experiencing, you can send a message to us at:
NOTE: If you are a customer, include the primary point of contact at your integration partner so we can work directly with them.