Higher Logic is committed to making sure that you can get the help you need - when you need it. To meet this goal, you have a few options if you experience an issue and need help resolving it.
First, we encourage you to create a case on our Support Center. For more immediate issues, use the appropriate product-specific email address listed below.
TIP: See How to Create a Case in Support Center to see what information to provide when you create a Support ticket.
Product-specific email addresses
- Online Community: email@example.com
- Communications Enterprise (Real Magnet): RealMagnetSupport@higherlogic.com
- Communications Professional (Informz): InformzSupport@higherlogic.com
- Workspace: firstname.lastname@example.org
- Socious Online Community: email@example.com
A member of our Customer Support Team will be happy to assist you.