Higher Logic is committed to making sure that you can get the help you need - when you need it. To meet this goal, you have a few options if you experience an issue and need help resolving it.

Create a case

First, we encourage you to create a case on our Support Center. This initiates the "issue tracking" and simplifies your self-service for following the progress of this and any other issues you've reported.

TIP: See How to Create a Case in Support Center to see what information to provide when you create a Support ticket.

US-based phone support

You can call our US-based Support Center at +1 202-360-4402.

• Press 2 for Support Center.

Product-specific email addresses

• Higher Logic Community: support@higherlogic.com
• Higher Logic Real Magnet: RealMagnetSupport@higherlogic.com
• Higher Logic Informz: InformzSupport@higherlogic.com
• Workspace: workspacesupport@higherlogic.com
• Socious Online Community: socious_support@higherlogic.com

A member of our Customer Support Team will be happy to assist you.