Higher Logic is committed to making sure that you can get the help you need - when you need it. To meet this goal, you have a few options if you experience an issue and need help resolving it.
Create a case
First, we encourage you to create a case on our Support Center. This initiates the "issue tracking" and simplifies your self-service for following the progress of this and any other issues you've reported.
TIP: See How to Create a Case in Support Center to see what information to provide when you create a Support ticket.
US-based phone support
You can call our US-based Support Center at +1 202-360-4402.
- Press 2 for Support Center.
Product-specific email addresses
- Higher Logic Thrive Community: support@higherlogic.com
- Higher Logic Thrive Marketing Enterprise: RealMagnetSupport@higherlogic.com
- Higher Logic Thrive Marketing Professional: InformzSupport@higherlogic.com
- Workspace: workspacesupport@higherlogic.com
- Socious Online Community: socious_support@higherlogic.com
A member of our Customer Support Team will be happy to assist you.
Integration Partner Support
Are you an integration partner with Higher Logic with integration-related questions or a customer who wants to ensure Higher Logic and your AMS are communicating directly about an issue you're experiencing? If so, you can reach out to us via the following email address:
NOTE: If a customer, include the primary point of contact at your integration partner so we can work with them directly.