Higher Logic is committed to making sure that you can get the help you need - when you need it. To meet this goal, you have a few options if you experience an issue and need help resolving it.
Create a case
First, we encourage you to create a case on our Support Center. This initiates the "issue tracking" and simplifies your self-service for following the progress of this and any other issues you've reported.
TIP: See How to Create a Case in Support Center to see what information to provide when you create a Support ticket.
US-based phone support
You can call our US-based Support Center at +1 202-360-4402.
- Press 2 for Support Center.
Product-specific email addresses
- Higher Logic Thrive Community: email@example.com
- Higher Logic Thrive Marketing Enterprise: RealMagnetSupport@higherlogic.com
- Higher Logic Thrive Marketing Professional: InformzSupport@higherlogic.com
- Workspace: firstname.lastname@example.org
- Socious Online Community: email@example.com
A member of our Customer Support Team will be happy to assist you.