This article details a current Known Issue. When the issue is resolved, the article will be archived.
TIP: See Known Issue Descriptions & Targets for Resolution for information about how Higher Logic classifies issues and the associated target-resolution times.
One of Higher Logic's profile widgets enables users to upload their profile picture via LinkedIn. Due to changes to LinkedIn's API, this process fails, resulting in the error message below:
Note for Super Admins: Because of this, Higher Logic no longer supports the LinkedIn widget. We recommend hiding this widget on the Profile page for your site so your users do not encounter this issue.
Note for Super Admins: If your organization mentions the use of this widget in the email templates listed below, we recommend updating that language to clarify the correct process for adding/updating profile pictures.
On the Admin > Email > Email Management > Email Templates > Automation Rules page
Update Your Bio A
Update Your Bio C
Upload Your Profile Picture A
Upload Your Profile Picture C
The following steps are a proven workaround for this issue:
- Navigate to your profile.
- Click Actions > Change Picture.
- Browse for the desired image on your computer or network, or use any of the available third-party options (e.g., connect to Facebook, Google Photos, Instagram, etc.).
- Severity: Minor
- Resolution: No target timeline; may not be prioritized for resolution due to a viable workaround or limited scope of impact.
- Reference ID: 4710