This article details a current Known Issue. When the issue is resolved, the article will be archived.
TIP: See Known Issue Descriptions & Targets for Resolution for information about how Higher Logic classifies issues and the associated target-resolution times.
When tracking a sent message, users have been unable to run the Unique Clicks report. To access it, navigate to the Details tab, expand the Clicks folder, and click Unique.
This issue typically occurs when:
- the message was sent to a large group
- and the message contains a lot of links.
Contact email@example.com and we will work with our Engineering team to pull the data for you. When submitting your request, provide the message name(s) and specific columns of data you need.
- Severity: Moderate
- Resolution: No target timeline.
- Reference ID: 4881