Members are the driving force behind — and the main reason for — your community. As an Admin, it's important that you periodically check on the integrity of the data in your community, as well as member involvement and activity. The reports that are associated with your members (the People Reports) enable you to:
- discover missing and duplicate information in your account,
- see which members have added biographies, contributed content, and sent friend requests,
- view Security Group information, and
- see who has received digital ribbons.
To access these reports:
- In the Admin Toolbar, click Admin.
- Navigate to Users > Reports.
Available reports
In these reports, Contacts refers to the members of your community.
TIP: If the value in a column is blue text/number, it is a link. Click the link to, for example, view details, visit a member profile, read a blog, or go to a community.
| Report | Description |
|---|---|
| Active Companies With Blank Names | Lists all active Company records that do not have a company name. You can use this information to correct these gaps in your community database. |
| Active Contacts With Blank Names | Lists all active member records that do not have a first and/or last name. When the report displays, check the Last Name and First Name columns to see where there are gaps in your community database. |
| Active Contacts With Missing Emails | Lists all active Company and member records that do not have an email address. Use this information to correct these gaps in your community database. |
| Agreed to Terms By Month | A bar graph of the number of (active and disabled) member records who have agreed to your Terms & Conditions during the specified date range.
NOTE: The two Since Inception tables are for the life span of the community. |
| Bios | Lists all (active and disabled) Companies and members that have added biographical information. |
| Breakdown of Active Records and Community Membership | A bar graph of the number of active member and Company records that are in or not in a community. Supplementary tables (across 2 pages) provide alphabetical breakdowns with clickable counts for more details. |
| Contact Engagement | Provides information for one member (input their email address) on community and Security Group memberships, as well as metrics for contributed content, recommended content, pages viewed, and friend requests. |
| Contact Us Messages | Lists the messages that were sent via the Contact Us feature during the specified date range. The report includes when the message was sent and by whom. |
| Contacts With Duplicate Emails | Lists all active Company and member records that have an email address that is already associated with a different record. An email address cannot be associated with more than one record in Higher Logic. |
| Demographics | Lists the community's demographics by whether members can or cannot specify their own values for the demographic, and whether the demographic is targeted at members and/or Companies, and whether it allows for multiple choice. |
| Digital Ribbon Assignments | Lists each active ribbon (member-, Security Group- and Community-based) and the number of people who have received it. |
| Directory Opt-Outs | Lists active Company and member records that have been opted out of being listed in the Directory and the source of the opt out. The source could be:
|
| Email Opt-Outs | Lists active members who have opted out of receiving community, social, and/or promotional emails. |
| Friend Requests | Lists the active members who have sent and/or received "friend" requests (or have requests pending) during the specified date range. The report includes total counts for these metrics. |
| Geocoded Contacts | Lists the statuses of geocoding requests of active member and Company addresses.
NOTE: Geocoding is the converting of an address to map coordinates (i.e., longitude and latitude). |
| Security Groups Summary | Lists the Security Groups in your communities and whether each is the IsMember type. Each Security Group record also indicates how many active members and Companies it has.
NOTE: Some members could be in multiple Security Groups. This will impact the Active Member (IsMember) Contacts and Active Non-member Contacts counts that are above the main report data. TIP: Be sure to review the explanatory notes for Limiting Security Groups?, List of Security Groups Allowed to Sync to Higher Logic, and List of IsMember Security Groups. |
| Standard Profile Completion | Lists the total number of active members whose profile has a photo, a bio, education history, and/or job history. The report also includes details for each included member. |
Some Admin reports include "unique" values. To learn more, see Understand unique values.
Report management options
- There are several options at the top of each report that you can use to navigate, refresh, and export its data.
- Some reports feature additional options, such as filtering data via date ranges or choosing specific items to report on (e.g., a specific Automation Rule or community).
All of the available options are described in Admin Reports.