This article details a current Known Issue. When the issue is resolved, the article will be archived.

TIP: See Known Issue Descriptions & Targets for Resolution for information about how Higher Logic classifies issues and the associated target-resolution times.

Description

Admins are unable to find users to add to Higher Logic-managed communities (on the Settings > Members page). For example, if we wanted to add "Kevin Higgins" to a community:

• Searching for “kevin” only returns the first 10 individuals named “Kevin.” If Kevin Higgins isn't in that list of 10 returned results, we're unable to add him.

• In addition, searching “kevin h” and “kevin higgins” to narrow the results returns no results at all.

Workaround

There are two workarounds:

• Search for the user via their email address. 

• If you don't know the user’s email address, you can also add users on the Settings > Add or Invite Others page.
  
  
  
  On the Invite Others tab, a total of 100 search results is possible. You can filter the list by adding the first letter of the user's last name or the whole last name.

  
  

Resolution

• Severity: Minor
• Resolution: No target timeline.
• Reference ID: 5342