Super Admins can set AI-related privacy settings to clearly indicate and easily apply the data-retention preferences for their site.

NOTE: This setting ensures that your community users get a more secure and respectful AI experience, while you get the most possible reporting data in order to monitor AI usage, adoption, and value across your community site.

Access the AI privacy settings

To access the settings:

1. In the Admin Toolbar, click Admin.

2. Navigate to AI Features > AI Privacy Settings.

The AI Privacy Settings page opens.

IMPORTANT: The option that is selected on this page automatically applies to all AI features in your Higher Logic Community or Higher Logic Thrive Community site.

AI Privacy Settings explained

Below are descriptions of each of the AI Privacy Settings. Review these in order to fully understand the affect — on your community users and your community data — of your setting.

Remember everything

• Affect: This setting preserves user-provided data (e.g., names and other identifiers) in personal-information fields and full chat histories.
• Benefit: This setting is ideal if you want maximum continuity and context in your community's AI conversations and to ensure robust reporting.

Remove personal information fields, but retain chat history

• Affect: This setting removes user-provided data (e.g., names and other identifiers) but retains the chat in order to preserve the conversation's "context." It also ensures robust reporting.
  • The chat history that is retained is "anonymized" in the system.
  • The chat history is not visible to a user because this setting hides the history panel.
• Benefit: This setting is ideal if you want reporting on community interactions with AI without retaining clearly identifiable user details.

Remove personal information AND chat history, but retain metrics on usage

• Affect: This setting removes user-provided data (e.g., names and other identifiers) and the content of AI chats. It preserves high-level usage data (e.g., that a chat occurred, when it occurred, and in aggregate) for reporting.
  • The chat history is not visible because this setting hides the history panel.
• Benefit: This setting is ideal in communities that require strict data minimization but which want as much data as possible in their reporting.

Manage your AI Privacy Settings

Use the radio buttons to set the data-retention preferences for the AI features across your Higher Logic site. You can manage the retention of:

• users' personal data,
• AI chat history, and
• AI usage metrics.

1. Click a radio button to make a selection.
2. Click Save Settings.

You can return to this page if you want to change your setting.

Related articles

• Learn about the available AI features and how to enable them in AI Terms and AI Features Page.
• If you're interested in Higher Logic's approach to AI technology within its products, see AI Usage at Higher Logic.