NOTE: This article is for customers with the "classic" Admin interface (horizontal top-navigation bar).
If your interface is different, view the New Admin Experience version of this article.
At times, you may need to remove contacts from groups within Higher Logic Thrive Marketing Enterprise (Thrive Marketing Enterprise), whether these contacts are no longer engaged (non-opens) for example or perhaps you uploaded the wrong CSV file to a group in Thrive Marketing Enterprise. Using the Advanced Search tool, you can segment contacts manually.
Separating Contacts
In order to add and remove contacts from Thrive Marketing Enterprise, we recommend using the Add/remove contacts feature under the Contacts tab. First, Thrive Marketing Enterprise will require a list to separate from the main group.
- Upload the list of individuals you would like to unsubscribe to a group.
- Make sure this group is named something distinguishable to aid in removing contacts
- Click on the main Contacts tab.
- Select the group you want to unsubscribe from on the grid.
- Click the Manage button.
- Select Add/Remove Recipient from the left hand navigation.
- Select Advanced Search in the upper right side.
- Select Groups.
- Select Recipients in a Group.
- Select Submit.
- Select the current group and the group you uploaded to unsubscribe.
- Make sure the selector “And” is checked
- Select Submit.
- The results displayed will be those in the current group and those you would like to unsubscribe
- Select the Remove All option in the upper right corner.
- Select Submit.
Adding contacts using the advanced search feature
- Upload the list of individuals you would like to unsubscribe to a group.
- Make sure this group is named something distinguishable to aid in removing contacts.
- Click on the main Contacts tab.
- Select the group you want to add to from the grid.
- Click the Manage button and select Add/Remove Recipient from the left hand navigation.
- Select Advanced Search in the upper right side.
- Select Groups.
- Select Recipients in a Group.
- Select the group you uploaded earlier.
- Click Submit and a list of qualifying contacts is returned.
- On this results page, you select the contacts to add to the group. Add individual contacts manually by selecting the Subscribed check box associated with a contacts , or add them en mass by selecting the Add All link.
- The Select All automatically selects the entire list; the Select None icon will deselect all list members.
- Click the Submit button at the bottom of the page and the contacts are added to the group.