NOTE: This article is for customers with the "classic" Admin interface (horizontal top-navigation bar).

If your interface is different, view the New Admin Experience version of this article.

Apply Credit

This provides the ability to credit a registrant the full amount or a portion of the amount of their registration fee.

Payment Applied

This report lists each registrant and which payments have been applied.

Cancel Item

You can access this function from the Apply Credit report. Click a Cancel Item link and you will be prompted with a window asking you to confirm that you do want to cancel. When you click OK, that registrant will no longer be registered for that item.

NOTE: Apply Credit and Cancel Item are related but there is no dependency. You can apply credit to an item without canceling it AND you can cancel an item without applying a credit to it.

Credit Applied

See all registrants who have received a credit, along with a chart breakdown of credit versus revenue.

Balance Due By Registrant

For paid items, you can provision the event to accept credit card and check payments.

NOTE: Registrant who opt to pay by check are registered for the event but, as payment has not yet been made, the registrant has a balance due.

This report shows the total amount collected for the event and what percentage is still balance due.

The balance due report provides a total amount. It also displays each registrant's balance due amount. Adjacent to the registrant's name, Apply Payment allows you to reduce the balance due amount by the full amount or any portion thereof.

NOTE: Higher Logic Thrive Marketing Enterprise (Thrive Marketing Enterprise) does not process check payments. We provide a mechanism for you to track transactions.

There are three options:

Pay by Check/PO

Scenario: Registrant signs up for an event that costs $100. He then mails in a check for $100. You can record this transaction by filling out the fields:

Date Received
Check/PO Date
Check/PO Number
Check/PO Amount
Name of Bank

When you submit, this registrant will no longer have a balance due and the overall balance due of the event will have been reduced by $100.

Pay by Credit Card

Scenario: Registrant signs up for an event that costs $135. He then decides to pay for the event by credit card. You will need the following credit card details.

Name as it appears on card
Credit Card Type
Credit Card Number
Credit Card Identification Number
Credit Card Expiration Date
Payment Amount

When you submit, this registrant will no longer have a balance due and the overall balance due of the event will have been reduced by $135.

Reduce Balance

Scenario: Registrant signs up for an event that costs $135. You want to offer a discount on the full amount of the event.

You can enter the amount by which you want to reduce the balance due and there is an optional field for remarks.