This article details a current Known Issue. When the issue is resolved, the article will be archived.

TIP: See Known Issue Descriptions & Targets for Resolution for information about how Higher Logic classifies issues and the associated target-resolution times.

Description

When clicking Contacts, Campaigns, Messages, certain edit buttons, etc., you may see the following error:

Workaround

Higher Logic provides the following workaround for this issue.

TIP: If you are still having issues, after completing all of the following steps, contact informzsupport@higherlogic.com to open a Support ticket.

NOTE: Higher Logic recommends using the latest version of either Google Chrome or Mozilla Firefox. Learn more in Supported Browsers & Website Cookies.

Workaround steps

1. Enable third-party cookies in your Chrome or Firefox web browser.

Google Chrome NOTE: An eye-with-a-slash icon in your address bar indicates that third-party cookies are not enabled.

2. Clear your cache and cookies histories for your browser as described in the browser-specific instructions below.

Google Chrome

To prevent saved passwords and saved sign-in data from being removed:

1. 1. Click the Advanced tab.
   2. Change Time range to All time.
   3. Check the top four boxes: Browsing history, Download history, Cookies and other site data, and Cached images and files.
      NOTE: Leave all other boxes unchecked.
   4. Click Delete data.

Mozilla Firefox

To prevent saved passwords and saved sign-in data from being removed:

1. 1. In Privacy & Security > Cookies and Site Data, click Manage Data.

1. 2. On the Manage Cookies and Site Data dialog, select informz.net and click Remove All.
   3. Click Save Changes.

3. Disable all Ad Blocker software on your device.

Google Chrome Extensions

If you're using the Chrome browser, you should also:

1. Click the Extensions icon (puzzle piece icon).
2. Remove or disable the following extensions.

• • Brave
  • Privacy Badger
  • DuckDuckGo Privacy Essentials