NOTE: This article is for customers with the "classic" Admin interface (horizontal top-navigation bar).



If your interface is different, view the New Admin Experience version of this article.

You can track the results of your surveys and forms via the Higher Logic Thrive Marketing Enterprise (Thrive Marketing Enterprise) Tracking module.

To track surveys, click the Track tab and select Track Surveys in the left navigation bar.  From the Track a Survey Page, you’ll see each survey’s name, the date it was created, and who it was created by.

Navigation at the top of the page allows you to:

• Access the tracking for a specific survey
• Add or remove columns from the main Track a Survey Page
• Only surveys that include the search term in the name, date created, and created by fields will be displayed.

To access the tracking for a specific survey, double click on the survey name or single-click and click the Track icon in the upper navigation bar.

Overview results

On the main Survey Report page, you’ll see the total number of survey respondents, the first and last submission dates, in addition to results for each survey question.

Detailed results

Click the “Details” icon in the upper right portion of the main tracking page, and you’ll get a list of all the respondents, showing name, email, date submitted, as well as icon links to the respondent’s record (“Details”) and their Thrive Marketing Enterprise history.

From this page you may also view anonymous responses and submitting on the behalf of a recipient.

Filtering results

Thrive Marketing Enterprise’s Survey Tracking contains a number of filters that provide different views of your survey data. Access these filters by clicking the Filter icon [] in the top right corner. You will presented with these filtering options:

• Display questions
• Crosstabs
• Single question options
• Filter by date
• Advanced search

Display Questions
Allows users to prevent or enable results for a specific question or questions from displaying on a results report. For example, assume a user wants to produce a report with only the responses from questions 2 and 3 (of a 5 question survey). The user would employ this feature to produce such a report.

Crosstabs
Combines results of two of your multiple-choice (radio button) questions.

Single-Question Options
Allows users to create a filtered report showing the survey results of the subset of respondents who answered a particular question in a particular way. For example, a report could show results of the entire for survey for all respondents who answered “Yes” to the question “Will the economy improve this year?”

By Date
Groups the respondents by the date(s) on which they answered your survey.

Advanced
Incorporating the Thrive Marketing Enterprise advanced search feature, this filter allows users to create filtered reports based on a wide range of combined parameters, include: response to a specific survey question, contact fields, recipient data (e.g. opened a message, clicked a link), and custom fields. For example, a filtered report could be created of all respondents who answered “Yes” to the question, “Will the economy improve this year”, reside in the State of California, and Opened last month’s newsletter. Here you can get as granular as you’d like.

How can I add the list of respondents to a group?

From the Tracking details page, click the “Add to group” icon [] in the upper right corner and select the existing group to add the respondents to or create a new group and click the GO button.

How do I export survey results?

To export survey results, click on the “Export” icon [] in the upper right corner of the page.

Next, you are presented with these options:

Add Thrive Marketing Enterprise fields
This option allows you to include some or all of the Thrive Marketing Enterprise fields in the export. NOTE: Only Thrive Marketing Enterprise respondents can have additional Thrive Marketing Enterprise data included in the export. This option is not available for Anonymous Respondents.

Show recipients who did not answer the survey
This options allows you to include in the export file BOTH people who have submitted the survey as well as those who have NOT.

Export Format
There are two export formats you can select from:

• “Show 0/1 in export”
• “Show actual answers in export:”

Let’s look at the two exports using the survey question:

Will it rain?

• Yes
• No

“Show 0/1 in export”

“Show actual answers in export:”

Can I print my survey results?

Yes. Click the “Print” icon []  at the top of the tracking page. This will generate a Word document of the survey results which can then be printed.

Can I delete survey respondents?

Yes, survey responses can be deleted, but you can delete ALL responses only (not individual responses).

To delete survey responses, click the delete icon [] , in the upper right corner.  Use caution when deleting respondents as this action is NOT reversible.