Below are links to a few Support resources we think you'll find useful.
TIP: Bookmark/Favorite these links so you have convenient access to them.
- How to create a case in Support Center
- Customer Support Severity Levels
- Higher Logic Support SLAs
- Higher Logic Core Support
- What to do if your site is inaccessible
- How to find product documentation
- How to check production system status
- Higher Logic Observed Holidays
- Maintenance and Release Schedule: 2020
Check back periodically, as this list may expand and evolve in the future.
NOTE: For convenience, a Create a Case button is available in the header and footer of every knowledge base article.